Heated Mouse - Policy

Welcome to the Heated Mouse!
Please read the Heated Mouse safe shopping guidelines. 

Shipping

Heated Mouse offers its shoppers USPS First Class, Parcel Post, Priority and Express shipping options at flat rates and fees.  Fees may include handling charges and costs associated with outreaching areas. Shipping fees are not refundable for returns, exchanges, unclaimed or undeliverable packages.  Free shipping does not apply to returned items. If an item is returned, a refund is processed less the cost of shipping and handling.

 
USA Deliveries

USPS 5-10 Days

USPS Priority 3-4 Days - Flat Fee

INTERNATIONAL Deliveries

The fee for any size order shipped overseas is based upon weight and destination.  We can not pre determine the cost of an international order.

Special Requests If you have a special shipping need or request, please Contact Us. We can send an invoice for a special order and ship the order promptly. 


Returns
The Heated Mouse offers no-hassel return guidelines. The return process is simple.  There are no returns, exchanges or refunds for used products with damaged packaging or products with tags removed unless the Warranty was purchased.  Warranty products will receive a replacement of the same item (whenever available).  (Read the One-Year Warranty)

For a refund, you must contact us within 30 days of the purchase date to return new, unused items in resale condition.  There may be a restocking fee applied to returns made in less than resale condition.  All refunds are based on the condition of the return being made.  Free shipping does not apply to returned merchandise. 

If your purchase falls within these guidelines, you may return new, unused merchandise for a refund (less shipping) by contacting us in writing at the Contact Us link located on every website page or via email at  Webmaster@HeatedMouse.com.   In your email, please request a Return Authorization Number (RAN), include your order details and the reason for the return.

Returned items are not accepted without a RAN and risk being returned to the sender. Please use insurance and a tracking number for returns.  We are not responsible for return shipping fees and items lost or damaged in return transit. Refunds are issued for returned merchandise when following this policy.  By placing an order on this website, you agree to our policy guidelines.

*Holiday Returns: Holiday gifts are not returnable when packaging is opened, tags are removed, boxes are damaged or products are used. Holiday returns are made using the same guidelines stated above.

*Sale Item Returns:  A sale item is any product purchased below full retail price.  When a sale purchase is made, the sale is final, and returns are not accepted.

Site Registration - Account Login
This website does not capture your credit card information when placing an order. We use Amazon and Paypal Check Out to capture information and keep a history of your transaction details. To see your order history with this site, refer to the email order confirmation you received from your transaction. 

Safe Shopping -Site Security
This website provides a 100% safe shopping experience and is completely secure. Most of the items sold on HeatedMouse.com will re-route to Amazon when clicking the "Buy" button.  These items are Fulfilled by and shipped to you by Amazon.com.  We use
Amazon and Paypal for payments.  We do not capture or retain any of the sensitive credit card information you supply during checkout.  Your credit card information is captured within their secure system.  You have complete control of your confidential data.  Access your order payment details by logging into your personal accounts on either Amazon or Paypal.  Orders are shipped to the Credit Card's Confirmed Address listed within your account.  For information about Amazon and Paypal's Privacy Policy & Security, please visit their websites and click on the Privacy Policy link or login to your account and visit the Privacy Policy page.

Thank you for shopping HeatedMouse.com.