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The form below allows you to create a profile which is necessary to place orders. Do not forget that this information is essential to use our services correctly.

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Terms & Conditions

Shipping

We offer USA FREE SHIPPING within the 48 contiguous United States and no Sales Tax worldwide (with the exception of California). Priority and Express Flat Rate shipping options are available during checkout. There's a $3 non-refundable handling charge for all orders to cover the cost of packaging and increased fule surcharges. Shipping fees are not refundable for returns, exchanges, unclaimed or undeliverable packages. Free shipping does not apply to returned items. If an item is returned, a refund is processed less the cost of shipping and handling.

Returns

The Heated Mouse offers no-hassel return guidelines. The return process is simple. There are no returns or refunds for used products or products with tags removed unless the 90-Day Warranty was purchased. Warranty products will receive a replacement of the same item. For a refund, you must contact us within 48 hours of delivery, and returns must be in new, unused, resale condition in its original, undamaged packaging. Free shipping does not apply to returned merchandise. If your purchase falls within these guidelines, you may return new, unused merchandise for a full refund (less shipping) by contacting us in writing at the Contact Us link located on every website page or via email at Webmaster@HeatedMouse.com within 48 hours of delivery. In your email, please request a Return Authorization Number (RAN), include your order details and the reason for the return. Returned items are not accepted without a RAN and risk being returned to the sender. Please use insurance and a tracking number for returns. We are not responsible for return shipping fees and items lost or damaged in return transit. Refunds are issued for returned merchandise when following this policy. By placing an order on this website, you agree to our policy guidelines.

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All information you provide to us will be kept confidential. We will never sell, exchange or market it in any way.